Dean & Company has broad experience helping organizations dramatically improve their operating effectiveness. Our work has spanned every element of the value chain including marketing operations, manufacturing, distribution, customer support. We have worked with companies across multiple issues, including technology deployment, customer data mining, and internal and competitive best practices benchmarking. In all cases our work is focused on tying operations effectiveness strategies to specific required actions, metrics and targets, and expected financial outcomes. Some examples of our experience are:
- Helping a consumer products company significantly enhance its sales efficiency through its distribution partners by identifying and leveraging key sales drivers identified through analysis of retail point of sale data;
- Significantly improving the capital efficiency of a telecommunication services provider by determining the optimal deployment architecture for optical transmission technology;
- Designing the retail network for a major consumer bank by planning optimal branch and ATM locations, required staffing, and the role and promotion of alternative distribution approaches such as telephone and PC banking.
