- Identifying and implementing key business practices that drive sales and profitability improvements in advance of competition
- Identifying optimal location and channel mix in an environment of rapidly changing usage patterns and demographics
- Identifying strategies to strengthen customer loyalty
- Fully integrating the Internet into an overall retail strategy
Dean & Company's quantitative approach provides a highly effective solution to the most complex retail problems faced by retailer today. Building on our economic driver analysis, segmented profitability, and customer skills we have helped clients across a myriad of retail interfaces:
- Home Improvement Equipment Manufacturer
- Analyzed retail sales penetration for a suite of products across different selling environments (eg. big box, specialty, and convenience outlets)
- Determined merchandising practices that were highly correlated with sales performance and profitability in various environments
- Identified and prioritized specific sales practice improvement actions
- U.S. Retail Bank
- Created a comprehensive retail presence strategy integrating customer servicing venues including full service branches, sales outlets, transaction centers, and self service locations such as ATM's
- Identified and tested various programs to migrate customers from higher cost teller transactions to lower cost automatic and self-service transactions
- Assisted with optimization and implementation of strategies for customer satisfaction and retention
